If you encounter any difficulties during the installation of Aidy, please refer to Troubleshooting Guide or send an email to aidy@aideaye.com along with the error message received.
All subscription plans are per annum. Cancellation is not available but Auto-Renew can be disabled to prevent further charges after subscription expired.
Click the "My Account" ribbon button and then click the "View/Edit" button in "Your current plan" section in the Task Pane. On the upper right hand corner of the Subscription Task Pane, you can disable the Auto Renew function by switching off the "Auto Renew on [Date]" button.
You may wait until the amount of Tokens refreshes on the first day of every month. Or you may upgrade your account and additional Tokens will be refreshed to your account immediately once the upgrade is done.
Any unused Tokens of the last month will be forfeited on the first day of every month.
Any unused Tokens upon the expiry of subscription plan will be forfeited. Tokens will be refreshed upon renewal or once a new plan is effective.
Aidy may still run your Task even if you have insufficient Tokens. The additional Tokens required will be deducted next month. Therefore, you may find less Tokens in your account right after the refresh on the first day of the month than what is included in your subscription plan.
At this point, Aidy does not support analysis for large Dataset beyond the limit of the Premium Plan. We suggest you to trim down your Dataset (e.g. through random sampling) and use a smaller Dataset to do analysis.
When you upgrade to a higher plan, you will start another 1-year subscription and you will receive credit from the remaining time of your existing plan.
Depending on your business problem, there is a restriction on the data type for the Target Response. Some business problems require the Target Response to be Categorical and thus you won't see data fields of other data type. Similarly, some business problems require the Target Response to be Numeric and only Numeric data fields can be selected.
